Deleting your account and data

1. Sign in to your account at biomed.bg/account or in the mobile app.
2. In the “Profile” section choose Delete my account.
3. Type your email to confirm and press Delete permanently.

Deletion is immediate and cannot be undone.

Write to us from the account’s email address at office@biomed.bg with the subject “Account deletion”. We process the request within 30 days, as the GDPR requires — usually within a few working days.

• your profile — name, email, phone and password;
• every uploaded blood test, including the original PDF files;
• the calculated protocols and their recommendations;
• conversations with the AI assistant;
• saved delivery addresses;
• active subscriptions — future deliveries and payments stop.

Issued orders are kept, but in anonymised form — without a name, phone, address or any link to you. Accounting law requires these documents to be stored for a set period, which Article 17(3)(b) of the GDPR explicitly allows as an exception to the right to erasure.