Shipping & Delivery
Shipping & Delivery Information
Last Updated: November 20, 2025
Shipping Zones
We ship premium biotech wellness products to:
- Bulgaria: Nationwide delivery
- European Union: All EU member states
- International: Selected countries (contact us for availability)
Delivery Times
Bulgaria
- Sofia: 1-2 business days
- Major cities: 2-3 business days
- Other locations: 3-5 business days
European Union
- Standard delivery: 5-10 business days
- Express delivery: 3-5 business days (where available)
International
- Delivery time: 10-20 business days depending on destination
- Customs clearance may cause additional delays
Note: Delivery times are estimates and may vary during peak seasons or due to unforeseen circumstances.
Shipping Costs
Shipping costs are calculated automatically at checkout based on:
- Delivery destination
- Order weight and size
- Selected shipping method
Free Shipping
We offer free standard shipping on orders over:
- Bulgaria: €50
- EU: €100
Order Processing
Orders are processed within 1-2 business days (Monday-Friday, excluding holidays).
You will receive:
- Order confirmation email immediately after purchase
- Shipping confirmation email with tracking number when your order ships
Order Tracking
Once your order ships, you will receive a tracking number via email. You can track your package using:
- The tracking link in your shipping confirmation email
- Your account on our website
- The courier's website directly
Shipping Partners
We work with trusted courier services including:
- Speedy (Bulgaria)
- Econt (Bulgaria)
- DHL Express (International)
- Other local and international carriers
Customs and Import Duties
EU Customers
No additional customs duties or taxes for EU deliveries. All prices include VAT.
Non-EU Customers
International orders may be subject to:
- Import duties
- Customs fees
- Local taxes
These charges are the responsibility of the recipient and are not included in our prices. Please check with your local customs office for details.
Delivery Issues
Failed Delivery Attempts
If delivery fails due to incorrect address or unavailability:
- The courier will leave a notice
- You can arrange redelivery or pickup
- Packages are typically held for 7-14 days before being returned
Lost or Damaged Packages
If your package is lost or arrives damaged:
- Contact us immediately at biomed.bg@abv.bg
- Provide your order number and photos (if damaged)
- We will investigate with the courier and arrange a replacement or refund
Special Handling
Our biotech wellness products are shipped with care:
- Temperature-sensitive products are packaged appropriately
- Discreet packaging available upon request
- Secure packaging to prevent damage
Contact Us
For shipping questions or issues:
Email: biomed.bg@abv.bg
Address: Sofia, bul. Bulgaria 100