Frequently Asked Questions (FAQ)

Orders & Payment

How do I place an order?

Simply browse our products, add items to your cart, and proceed to checkout. You'll need to provide shipping information and payment details to complete your order.

What payment methods do you accept?

We accept major credit and debit cards (Visa, Mastercard), PayPal, Apple Pay, Google Pay, and bank transfers. All payments are processed securely.

Is it safe to shop on your website?

Yes! We use industry-standard SSL encryption and secure payment gateways to protect your personal and financial information.

Can I modify or cancel my order?

Please contact us immediately at biomed.bg@abv.bg if you need to modify or cancel your order. Once shipped, orders cannot be modified, but you can return items according to our returns policy.

Do you offer invoices?

Yes, an invoice is automatically sent to your email after purchase. If you need a company invoice with VAT details, please contact us.

Shipping & Delivery

How long does delivery take?

Delivery times vary by location:

• Sofia: 1-2 business days
• Bulgaria: 2-5 business days
• EU: 5-10 business days
• International: 10-20 business days

Do you offer free shipping?

Yes! Free standard shipping on orders over €50 in Bulgaria and €100 in the EU.

How can I track my order?

You'll receive a tracking number via email once your order ships. Use this number to track your package on the courier's website.

What if my package is lost or damaged?

Contact us immediately at biomed.bg@abv.bg with your order number and photos (if damaged). We'll investigate and arrange a replacement or refund.

Returns & Refunds

What is your return policy?

You can return unopened products within 14 days of delivery for a full refund. See our Returns & Refunds page for details.

Can I return opened supplements?

For health and safety reasons, we cannot accept returns of opened or unsealed supplements and biotech products.

How long does it take to receive a refund?

Refunds are processed within 14 days of receiving your return. It may take an additional 5-10 business days for the refund to appear in your account.

Products

Are your products safe?

Yes, all our biotech wellness products meet EU safety and quality standards. However, we recommend consulting with a healthcare professional before use, especially if you have medical conditions or are taking medications.

Are your supplements suitable for vegetarians/vegans?

Product suitability varies. Please check individual product descriptions for dietary information, or contact us for specific questions.

How should I store the products?

Store in a cool, dry place away from direct sunlight unless otherwise specified on the product label. Some products may require refrigeration.

What is the shelf life of your products?

Shelf life varies by product. Expiration dates are clearly marked on all packaging. We ensure all products have adequate shelf life at time of delivery.

Do you offer product samples?

We occasionally offer samples with orders or during promotional periods. Contact us for current availability.

Medical & Safety

Are your products FDA/EU approved?

Our dietary supplements comply with EU regulations for food supplements. They are not medicines and do not require FDA approval.

Can I take your products with medications?

We strongly recommend consulting your doctor before combining our products with prescription medications to avoid potential interactions.

Are your products safe during pregnancy or breastfeeding?

Please consult your healthcare provider before using any supplements during pregnancy or breastfeeding.

What if I have an allergic reaction?

Discontinue use immediately and seek medical attention. Contact us at biomed.bg@abv.bg to report the reaction.

Account & Privacy

Do I need an account to order?

No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and access order history.

How do you protect my personal data?

We comply with GDPR and use industry-standard security measures. See our Privacy Policy for details.

How can I delete my account?

Contact us at biomed.bg@abv.bg to request account deletion. We'll process your request in accordance with GDPR.

Contact & Support

How can I contact customer support?

Email us at biomed.bg@abv.bg. We typically respond within 24-48 hours during business days.

What are your business hours?

Our customer support operates Monday-Friday, 9:00-17:00 (Sofia time). Orders are processed year-round.

Do you have a physical store?

We are an online-only store. Our office is located at Sofia, bul. Bulgaria 100.

Still Have Questions?

If you can't find the answer you're looking for, please contact us at biomed.bg@abv.bg and we'll be happy to help!